Welcome to the Help Center of www.portablecarwaste.com! Below are the most frequently asked questions by our customers. If you can’t find the information you need, please feel free to contact our customer service team.
🧺 Product Related
Q1: Is the car trash can waterproof?
Yes, our trash can is made of waterproof inner layer material, with good leak-proof performance, suitable for holding wet wipes, beverage bottles, etc.
Q2: Can it be folded for storage?
Of course! The trash can is designed to be lightweight and flexible, and can be quickly folded and stored when not in use, without taking up too much space.
Q3: Is it suitable for all models?
Our product uses an adjustable strap and bottom fixed design, which is compatible with most sedans, SUVs, trucks and MPV models.
Q4: What is the capacity of the trash can?
The standard capacity is about 2 gallons (7.5 liters), which can meet daily use without taking up too much space.
📦 Order and Payment
Q5: What payment methods are supported?
We support mainstream payment methods such as Visa, MasterCard, American Express, PayPal, Apple Pay, etc.
Q6: Can I cancel the order after it is placed?
If the order has not been shipped, you can contact us by email to apply for cancellation. The shipped order will not be cancelled. Please apply for return processing after receiving it.
Q7: Can I change the delivery address?
If the order has not been shipped, please contact us through customer service as soon as possible to modify the address. The order cannot be changed after it is issued.
🚚 Logistics and Delivery
Q8: How long does it take to deliver?
We usually ship within 2 working days, and the standard delivery time in the United States is 7 working days, depending on the region.
Q9: Which logistics companies do you use?
The logistics we cooperate with include USPS, UPS and FedEx to ensure safe and fast delivery.
Q10: Can you ship internationally?
Yes, you can.
🔁 Return and Exchange Policy
Q11: Can I return the goods?
Yes. Returns are accepted within 30 days without reason, provided that the product remains unused and intact. Please refer to our Return and Exchange Policy for details.
Q12: Do I need to pay for shipping for returns?
If it is a product quality issue or we send the wrong product, we will bear the return shipping cost; otherwise, the return shipping cost is paid by the buyer.
We are committed to making every user have a cleaner and more orderly driving life. Thank you for your support!